As a service provider myself, I have the obligation to treat my clients with utmost respect, warmth, and gratitude. The mere fact that they have even just considered to book me is already a big honor for me. It means that they like what they have seen in my portfolio or also what people have been saying about me. I make sure that my clients are happy and content not just with my artistry but also with my service.
MY 10 STEPS FOR GOOD CUSTOMER SERVICE:
1.) First, I ask the client what she wants for her makeup look and hairstyle as well
2.) Then I ask what kind of event she is attending (wedding, debut, convention, modelling stint, photoshoot, formal, casual, etc)
3.) Then I ask what color the client is wearing to the event and also the cut of the gown which is important especially with the hairstyle
4.) I tell the client my plan for her over all look and if she agrees to it then I start doing my job
5.) I ask her if she is allergic to any makeup, skincare etc.
6.) I ask permission if I can groom the eyebrows if necessary (some people don’t like their eyebrows being touched and I respect this)
7.) While doing the makeup on my client I ask her if she likes what she is seeing and to feel free to inform me if she sees anything she’s not comfortable with.
8.) I ask the client if it would be okay for me to use false eyelashes (which I always do unless client doesn’t want me to)
9.) When I’m done, I ask the client again if she is happy with what I did and if she says yes then my work is done but if she says that she’s not comfortable with something I did then I make sure I address the issue and do everything I can to make sure the client gets what she wants.
10.) Once I see the big smile on my clients face, that’s when I know my work is done. I thank the client and bid her goodbye. I always walk them to the door and up to the gate to make sure that they feel that my service doesn’t end after they pay me.
After 8 years in this business, I have encountered many different types of personalities. This has taught me a lot and I can say that I try to improve on my customer service all the time.
HERE ARE MY TOP 3 PRIORITIES (as a service provider)
1.) I answer texts and emails right away.
2.) I entertain any question the client may have regarding makeup products, rates, etc.
3.) I treat my clients with respect, warmth and with unending patience. In the end they almost always turn out to be good friends of mine.
PHOTO by: Toto Villaruel Photography